Frequently Asked Questions

Let us know you are ready to schedule and appointment by following this link! Or simply call our office and state that you would like to schedule a first time appointment with one of our therapists.  You will be contacted by someone who will gather some initial intake information. Insurance information will be discussed as well as a suitable therapist who could most effectively meet your needs.

Each of our therapists schedule their own appointments. Following the initial intake call, a therapist will call you within 48 to 72 hours to schedule your first appointment. Generally, we try very hard to schedule an appointment with you within a week of your first call. We try to accommodate time-sensitive, urgent needs whenever possible.

Therapy is a collaborative process.  Think of this first appointment as the first step in working together on what is important to you! It is a time of getting to know you – your hopes and goals as well as your challenges.  We try to end our appointments with the opportunity to give you our perspective on the presenting problem, goals, and recommendations for what treatment might look like.

Most sessions are between 45 and 60 minutes in length.

Our Business office hours are Monday through Friday 8:00am - 4:00pm and Saturday 9:00am - 3:00pm (Hinsdale office only).  Our clinicians’ hours are by appointment only and may occur outside of scheduled office hours.

Yes, Heritage provides testing and psychotherapy services for children. When scheduling the first appointment, the therapist will determine who is most appropriate to be seen in the initial session. Typically, information is obtained from parents by the therapist at the initial diagnostic session and throughout the course of treatment as appropriate. The therapist can be contacted for assistance if you have questions or problems during your treatment.

We provide testing services through the Heritage Diagnostic & Assessment Center.

At HPA we are dedicated to honoring your faith tradition and spiritual journey. Working with clients from different traditions we are aware one’s spiritual journey can play an important part to your sense of self and purpose in life. For many it is a source of strength and encouragement and for others it has contributed to their troubles. In our effort to honor the whole of who you are, at your discretion, we welcome including your faith and spirituality in the therapy process in a way that makes sense to you.

Yes, Heritage accepts all major credit cards.

Coverage for services depends on your insurance plan. We will assist you as necessary in determining your benefits. Many plans provide some coverage for psychological services, but there is a great variety in terms of deductibles, co-pays, and number of sessions allowed per year.

Our billing department files claims with insurance companies with whom our providers have contracts. If we are not contracted with your insurance company, you are responsible to file your claims and receive reimbursement directly from your insurance company. We will provide you with the paperwork you will need to accompany your claim form.

Yes, many of our clinicians provide sliding scale options as needed.  Additionally, out of our desire to improve access to services in our community and support the growth of high quality professionals, we are able to provide sliding scale services if needed through our robust training program.  You have the opportunity to work with one of our clinical externs who are in our training program and work under the supervision of one of our seasoned licensed providers.